We are reviewing the latest Government advice on a daily basis and how this could affect your holiday. We will continue to update this page as necessary.
We are continuing to follow the Government guidelines and the Hideaway at this time remains closed to ensure the safety and wellbeing of our guests, owners and team.
Guests who were due to visit between now and 16th May are being contacted to move their dates. Beyond this date, we will continue to listen closely to government advice and will contact any guest due to stay after this date to agree next steps. As you know, things are changing quickly, but as soon as the Hideaway is safe to open we will do so. However we do not know when this will be, your break may still be able to go ahead, it may not, though please do not call us, we will call you. These are likely to take place 1-2 weeks prior to your arrival. We have retained a small number of essential team members to ensure safety and security working from home to process changes. Rest assured we will be in touch with you as soon as we can.
If you have any queries please email email@example.com
We realise how disappointing this is for everyone, but it is so very important to follow the advice given.
Thank you for your ongoing support and patience, take good care and we look forward to welcoming you the Hideaway very soon.
Please listen to the government advice, stay home and stay safe!
With best wishes to you and your family.
Alan & the team at the Hideaway
We are sorry but following the Prime Minister’s statement last night our parks are now closed until further notice.
If you have a holiday booked with us which starts between now and the 15th of May, we will be in touch as soon as we can, but it may take a while as we are working in order or arrival date, so please don’t call or email us at this time. You will be given the option to either move your holiday date or to have a credit on your account for a future booking with us.
These are alarming times for us all and we are so sorry to be issuing this update. Regrettably we have no choice.
Please listen to the Government advice, stay home and stay safe.
Alan & all the team
Following the Government advice on Friday, we took the decision to close all of our facilities with immediate effect. We have now had time to consider that advice in full and in view of the current situation we have taken the difficult decision to stop taking any future holiday bookings for dates between now and the 15th of May.
We will also be rearranging all current holiday bookings due for arrival for those dates
We are however, taking bookings for arrival from 16th May.
We realise that this is an uncertain and unsettling time for everyone and for those affected, we know you will be disappointed you can’t take your holiday at the moment. However, we are taking the Governments advice about non-essential travel, social distancing and isolation very seriously and to ensure the safety of our holidaymakers, owners and team, we feel we have no choice but to suspend bookings and holidays for a period of time.
So that we can manage this as efficiently and quickly as possible we are not accepting any incoming calls. We will contact all booked holiday makers in order of arrival dates to help you move your holiday dates or give you a credit note for a future booking. It might take a while to get to everyone but rest assured, we will be in touch as quickly as we can.
We have been genuinely touched by all the kind messages of support and care from our owners and holiday makers during last week and thank you for your continuing patience and understanding. This is a difficult time for all of us, including our teams who are working around the clock to try and help people, so please be kind when talking to them.
We wish you and your family all the very best and hope to welcome you to the hideaway in the not too distant future. Stay Safe!
Alan & all the team.
Following on from our recent updates we kindly ask that if your booking is between now and the 28th March, please wait for us to contact you rather than calling or emailing us. Our team is busy prioritising the holidaymakers with the closet holiday dates first. Please continue to bear with us as we will be in touch soon.
For holiday’s booked for arrival after the 28th March we will be in touch as soon as we have assisted those due to arrive in the next few weeks.
We have been genuinely touched by all the kind messages of support and care from our owners and holiday makers during last week and following the announcement yesterday, so we wanted to say a massive thank you. It’s amazing to feel all the love and support from all of you at such a challenging time for everyone. We appreciate your continuing patience and understanding.
We understand that you may be feeling unsettled given the rapidly changing situation around Coronavirus.
Due to increased demand, our park phone lines, customer services team and social media channels are very busy and we appreciate your patience while we respond to messages. To save guests waiting so long, we are requesting that guests wishing to talk to us, kindly only contact us if your holiday is within the next 7 days. This will allow us to deal with guests with imminent breaks first.
We will be contacting all guests who have a holiday booked between now and the end of April as quickly as we can.
Thank you again for your patience at this difficult time.
Our parks are open for business. At present, our facilities are open and can be used subject to the limitations on numbers and customers observing recommended distancing.
The safety of our guests, owners and team is our number one priority.
We have very strict cleaning procedures in place in all holiday home accommodation and in communal areas and have increased the number of sanitising antibacterial/antiviral dispensers around our parks. Hygiene posters are also on display across the park.
The benefit of our parks is that you have your own holiday home to enjoy during your stay, so it’s possible to separate yourself from other holidaymakers, should you wish. The great news is that you’ll have all your home comforts whilst still being on holiday.
Should you or any member of your party begin to feel unwell with Coronavirus symptoms (fever, cough, difficulty breathing) during our stay, please inform reception immediately by calling the park phone number. Please do not go to reception in person to report your symptoms.
We then suggest that you follow government advice and leave the park straight away in order to return home to self-isolate.
It is important that you do not visit reception or any public area on the park. Please leave your key in your accommodation. Further information about self-isolation can be found here.
We understand that you might be concerned about your holiday. To give you some extra reassurance and to reduce the financial impact to you, for guests due to arrive between now until 30th April 2020, we are offering:
We advise that you check the Gov.uk website for all the up to date information, particularly if you have recently travelled to or from higher risk countries click here
Changes to the booking made by us:
If anything were to change regarding your holiday we will be in touch. If we can no longer offer the holiday booked or we need to cancel the following will apply:
• Replacement holiday (same as booked)
• Replacement holiday of less value than booked (where we would refund the difference)
• Replacement holiday of a higher value than booked (where you would pay the difference in cost)
• A full refund
The situation regarding Coronavirus is constantly changing, however, if you have any urgent questions about your booking please email CustomerServices@Bridgeleisure.com. We are requesting that guests wishing to contact us to only get in touch if your holiday is due to start with us between now and 30th April 2020. This will allow us to help and support guests who are due to arrive imminently.