Reopening FAQs | Sel-contained Accommodation | Sherwood Hideaway
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Reopening FAQs

 

  • Are you open for Holiday bookings?

No unfortunately not.  We are currently in tier 3 which means that our doors are having to stay closed until the government advises otherwise.  We expect to have further information by the 16thDecember.  If you have a booking with us between ow and this date the team will be in touch to rearrange or provide a refund. Please be patient, it does take a while to get through all of the bookings.

Important Note: Christmas Breaks – We have been given the green light for breaks to go ahead for ‘Christmas bubbles’ (upto 3 households) over the Christmas break 23rd – 27th December.  Again we await further information on the tier system as to whether we are able to accommodate any dates prior to the 23rd.  If you do have a break commencing prior to this, again please bear with us, we will ensure you are contacted as soon as we have the information.

Please visit www.gov.uk/coronavirus to review the latest government information regarding Covid-19.


  • What if I am travelling with another family, can I still come?

If you have a Christmas break with us, the members of your party must be part of the ‘Christmas bubble’ (up to 3 households)  If anyone falls out of this category they can add another accommodation to their booking, move, credit or we can refund the booking.

If you have a group booking and they have separate lodges booked you must still adhere to social distancing measures and do not meet up in the same unit of accommodation.


  • How are the lodges cleaned?

Each unit will have been fully cleaned by a member of our team utilising a sanitiser that has been proven to effectively work against the various strains of the coronavirus. New protocols have been put in place to ensure that all touchpoints and surfaces within the unit are effectively cleaned prior to your arrival.


  • What if I need to speak with someone on site?

You will be provided with all the contact details you require prior to your arrival. There will be a member of the team on park.


  • Can I order an online shopping delivery?

Yes of course, please advise them of your accommodation number when you are provided with it.


  • Can I have guests to my lodge?

We ask that no visitors are invited to the Hideaway, only Owners and holidaymakers.  If you wish to meet with friends, we suggest the nearby Thoresby Park which has a vast amount of open space.


  • Am I able to check in early and request a late check out?

Unfortunately, not at this time.  We are only able to have one member of the team clean each lodge, which makes the time to clean on departure longer and therefore cannot accommodate any early check in or late check outs. We do hope you understand.